How to get ready for your SendSlim video or phone visit.
This page explains how to prepare for your telehealth visit, what to have ready, and what to expect before, during, and after your appointment with SendSlim Clinic.
1. Before Your Visit
Check Your Location
SendSlim can only treat patients who are physically in:
California, or
Nevada
at the time of the visit.
If you will be outside these states during your appointment, please reschedule for a time when you will be back in California or Nevada.
Choose the Right Device
You can join your telehealth visit using:
A smartphone (iPhone or Android)
A tablet
A laptop or desktop computer
Make sure your device has:
A camera (for video visits)
A microphone
Enough battery or plugged into power
Internet & Phone Connection
For the best visit:
Use a strong Wi-Fi signal if possible
If using mobile data, try to be in a place with good reception
Close other apps or browser tabs that use lots of data (like streaming video)
If your internet is weak, we may switch to a phone call if it is safe and allowed.
Find a Quiet, Private Space
Pick a place where you:
Can talk openly and privately
Will not be interrupted by other people, pets, or loud noise
Have enough light so your clinician can see you clearly (if on video)
You may have a trusted support person with you if you like (partner, family member), but that is your choice.
What to Have Ready
Before your visit starts, please gather:
Photo ID (driver’s license or other ID)
A list of your current medications
Include prescription medicines
Over-the-counter meds (like ibuprofen, allergy pills)
Vitamins and supplements
Your allergies (medication or food)
Your preferred pharmacy name and location
Any recent lab results (if you have them)
Your insurance card if you plan to use it for labs or medications (even though visits are cash-pay)
If you have home health tools, please also have:
Your weight (from today or this week)
Your blood pressure and heart rate, if you have a home monitor
Your blood sugar readings, if you check them at home
Complete Forms Ahead of Time
If we send you:
Intake forms
Consent forms
Questionnaires
please fill them out before your visit. This helps your clinician spend more time talking with you and less time typing basic details.
2. Joining Your Telehealth Visit
Step 1 – Open the Link
Before your appointment, you will receive:
An email and/or text message with your visit link, or
Instructions from the patient portal
A few minutes before your visit:
Open the email, text, or portal message.
Click the visit link (for video) or follow the call instructions.
Step 2 – Allow Camera & Microphone
If prompted, click “Allow” so your browser or app can use:
Your camera
Your microphone
If you have trouble:
Try closing and reopening the link
Make sure no other app is using your camera
Switch to another browser or device if needed
Step 3 – Wait in the “Virtual Waiting Room”
Once you join:
You may see a virtual waiting room screen
Your clinician will join you as soon as they are ready
If it has been more than 10–15 minutes past your time and no one has joined:
Exit and rejoin once
If that doesn’t help, use the Contact page or patient portal for help
3. During Your Visit
Be Honest and Complete
Your clinician will ask about:
Your medical history
Your weight history and past diets
Your current medicines and supplements
Your goals, worries, and daily habits
Any symptoms you have
Please answer honestly and completely.
We can only make safe choices if we know the real picture.
What Your Clinician May Do
During your visit, your clinician may:
Review your weight and vital signs (if available)
Look at past lab results
Order new labs or tests if needed
Talk about lifestyle changes (food, movement, sleep, stress)
Discuss medication options, including risks and benefits
Create or adjust your treatment plan
You can ask as many questions as you need.
If something is not clear, ask your clinician to explain it in simpler words.
Take Notes
It may help to:
Keep a notepad or notes app open
Write down:
The names of any new medicines
How and when to take them
Any labs or tests ordered
Your next steps and follow-up plan
You can always review your visit summary in the patient portal later, but notes can help you remember details right away.
4. After Your Visit
Checking Your Plan
After your visit:
Your clinician may write a visit summary
They may send new prescriptions to your chosen pharmacy
They may place lab orders for you to complete
You can usually see these in your patient portal.
Getting Labs Done
If labs were ordered:
You will be told where you can go (which lab)
Ask the lab about insurance and cash prices
Follow any fasting instructions if needed (for example, not eating for 8–12 hours before a blood test)
Once your results come back:
Your clinician will review them
You may get a message, or you may go over results in your next visit
Refills and Follow-Ups
For refills and follow-up care:
Keep your follow-up appointments as scheduled
Request refills using the patient portal or your pharmacy (if allowed)
Do not wait until you are completely out of medicine
We may sometimes require:
A follow-up visit
Updated labs
before refilling certain medicines for safety reasons.
When to Send a Portal Message
Use the patient portal for:
Mild side effects you want to ask about
Simple questions about your plan or instructions
Non-urgent questions about medication or labs
We usually answer during normal business hours.
We are not a 24/7 emergency service.
5. When to Use Telehealth vs. When to Call 911
Telehealth Is Good For:
Non-urgent visits about weight and related health issues
Reviewing and adjusting your weight-loss plan
Talking about side effects that are mild or moderate
Discussing new labs or tests
Asking questions about your medicines (when you are otherwise stable)
Call 911 or Go to the ER If You Have:
Chest pain or trouble breathing
Severe allergic reaction (swelling of face, lips, tongue, or throat; trouble breathing; hives with trouble breathing)
Sudden weakness, trouble speaking, confusion, or vision loss
Severe, sudden headache
Vomiting that will not stop and you cannot keep down fluids
Thoughts of harming yourself or others
Any symptom that feels severe, scary, or life-threatening
Do not wait for a telehealth appointment or portal reply in these situations.
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6. Tips for a Great Visit
Join 5–10 minutes early to test your camera and sound
Use headphones if you share a space and want more privacy
Have kids or pets settled so you can focus
Have a glass of water nearby
Keep your medication bottles near you if you might need to show or read them
7. Still Have Questions?
If you have questions about telehealth visits at SendSlim:
New patients: visit How It Works, Program, and Pricing pages
Current patients: send us a portal message or ask at your next visit
We want your telehealth visits to feel safe, clear, and easy, so you can focus on feeling better and making steady progress with your weight and health.