PRIVACY POLICY

Last Updated: December, 12, 2025

This Privacy Policy explains how SendSlim Clinic (“SendSlim,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you use our website at www.sendslim.com (the “Site”) and any related online tools, forms, content, and services (together, the “Online Services”).

By using the Site or Online Services, you agree to this Privacy Policy.

This Privacy Policy describes our website and online practices. When we provide medical care, our use and disclosure of your health information is also described in our Notice of Privacy Practices and other clinic policies.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide to Us

We collect information you share directly with us, including:

  • Contact information
    • Name, email address, phone number, mailing address.
  • Account information
    • Username, password, security questions.
  • Health and medical information
    • Information you provide on intake forms or during visits, such as symptoms, medical history, medications, allergies, lab results, and treatment plans.
  • Insurance and payment information
    • If applicable, insurance details, payment card information (processed through trusted payment processors), billing address.
  • Communications
    • Messages you send through contact forms, patient portal messages, emails you send us, and information you provide when you respond to surveys or leave feedback.

Some of this information is Protected Health Information (“PHI”) and may be governed by health privacy laws such as HIPAA.

1.2 Information Collected Automatically

When you use the Site or Online Services, we may automatically collect certain information, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages you visit and links you click
  • Dates, times, and length of visits
  • Referring website or source

We may use cookies, pixels, web beacons, and similar technologies to help us:

  • Remember your preferences
  • Understand how visitors use the Site
  • Improve performance and security
  • Support marketing and analytics

1.3 Information from Other Sources

We may receive information about you from other sources, such as:

  • Laboratories
  • Pharmacies
  • Other healthcare providers involved in your care
  • Health plans or insurers (if applicable)
  • Technology and service providers that support our Online Services

2. How We Use Your Information

We may use your information for the following purposes:

2.1 To Provide and Manage Services

  • To create and manage your account
  • To provide medical and telehealth services
  • To review your intake forms and health history
  • To order and review labs and tests
  • To prescribe or manage medications when appropriate
  • To coordinate care with other providers or facilities at your request or as needed

2.2 To Operate and Improve the Site

  • To maintain, monitor, and protect the Site and Online Services
  • To analyze how visitors use the Site
  • To fix errors, improve design, and develop new features

2.3 To Communicate with You

  • To respond to your questions and requests
  • To send appointment reminders and follow-up messages
  • To provide information about your care and services
  • To send administrative messages, such as changes to our terms or policies

We may also send educational content or information about programs and services that may interest you. You can opt out of non-essential marketing emails by following the unsubscribe instructions in those messages.

2.4 For Billing and Payment

  • To process payments for visits, memberships, or other services
  • To manage invoices, refunds, and collections as needed
  • To help you seek reimbursement from your health plan, if applicable and requested

2.5 For Safety, Security, and Legal Obligations

  • To protect against, investigate, and deter fraud and other unlawful activity
  • To protect the rights, property, and safety of SendSlim, our patients, and others
  • To comply with applicable laws, regulations, legal processes, and lawful requests

3. How We Share Your Information

We may share your information in the following ways:

3.1 With Service Providers

We may share information with third-party vendors and service providers who help us run our business and provide services, such as:

  • Electronic health record (EHR) and patient portal providers
  • Telehealth and communication platforms
  • Payment processors and billing services
  • IT support and security providers
  • Labs, pharmacies, and diagnostic partners
  • Marketing, analytics, and website tools (for non-PHI data, where applicable)

These service providers are only allowed to use your information as needed to perform services for us and must protect your information as required by law and contract.

3.2 With Other Healthcare Providers

We may share your information with other healthcare professionals or facilities involved in your care, for example:

  • Your primary care clinician or specialist (with your consent or as allowed by law)
  • Emergency or urgent care facilities when needed for your treatment
  • Other providers in our practice group

3.3 With Health Plans or Insurers

If applicable and as allowed by law, we may share information with your health plan or insurer for:

  • Eligibility and coverage
  • Payment and reimbursement
  • Care coordination and case management

3.4 For Legal and Safety Reasons

We may share information when we believe it is necessary to:

  • Comply with laws, regulations, court orders, or legal requests
  • Protect the safety, rights, and property of you, us, or others
  • Investigate and help prevent fraud, abuse, or security issues

3.5 Business Transfers

If we are involved in a merger, acquisition, partnership, restructuring, or sale of all or part of our assets, your information may be transferred as part of that transaction as permitted by law.

We do not sell your Protected Health Information. We do not share PHI with third parties for their own independent marketing purposes.

4. Cookies and Tracking Technologies

We may use cookies, pixels, web beacons, and similar technologies on the Site to:

  • Remember your settings and preferences
  • Understand how people use the Site
  • Improve site performance and security
  • Support marketing and analytics

You can adjust your browser settings to refuse or delete some cookies, but this may affect how certain parts of the Site function.

Some web browsers may offer a “Do Not Track” (DNT) signal. Our Site may not respond to DNT signals at this time.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, use, or disclosure.

Examples include:

  • Secure servers and encryption where appropriate
  • Access controls for staff and contractors
  • Training on privacy and security practices

No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

6. How Long We Keep Your Information

We keep information for as long as needed to:

  • Provide services to you
  • Maintain business and medical records as required by law
  • Resolve disputes and enforce our agreements

Retention periods may vary based on the type of information and applicable laws and regulations.

7. Children’s Privacy

The Site and Online Services are intended for adults. We do not knowingly collect personal information from children under 13 years of age.

If you believe we have collected information from a child under 13, please contact us so we can take appropriate steps.

Our clinical services are generally intended for individuals 18 years and older, unless we specifically state otherwise and obtain proper consent.

8. Your Choices and Rights

Depending on where you live and the type of information we hold, you may have certain rights, such as:

  • To access and receive a copy of certain information
  • To request corrections to inaccurate information
  • To request that we delete certain information, subject to legal limits
  • To request limits on how we use or share your health information
  • To opt out of certain marketing communications

Patients may also have rights under health privacy laws such as HIPAA. These rights are described in more detail in our Notice of Privacy Practices.

You can exercise many of these rights by:

  • Logging into your patient portal, or
  • Contacting us using the information at the end of this Policy

We may need to verify your identity before fulfilling your request. Some requests may be limited by applicable law.

9. Email, Text, and Other Communications

We may contact you by email, text message (SMS), phone, mail, patient portal, or other methods.

  • Clinical and appointment messages may be sent by email or text as part of your care.
  • Text messaging may require your separate consent, and standard message and data rates may apply.
  • You can opt out of non-essential marketing emails by using the “unsubscribe” link in those messages.
  • Opting out of certain communications may limit our ability to send you reminders or updates, but we will still send important service and legal messages as required.

Do not use regular email or text to send urgent or highly sensitive medical information. Use the patient portal or call the clinic instead.

10. Third-Party Websites and Services

The Site may contain links to websites or services that are not operated by SendSlim.

We are not responsible for the privacy practices, security, or content of third-party websites or services. If you visit those sites, their policies and terms apply, not ours.

11. International Users

The Site and Online Services are intended for use in the United States. If you access the Site from outside the U.S., you understand that your information may be stored and processed in the United States, where privacy laws may be different from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last Updated” date at the top of this page and may provide additional notice as appropriate.

Your continued use of the Site or Online Services after changes are posted means you accept the updated Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact us using the information on our Contact page or at:

SendSlim Clinic
Operated by Affection Health Care LLC
Modesto, California, USA